BUSINESS: Case Studies

Overview

From eBay and IKEA to the Departments of Labor and Treasury, we're providing networking solutions to a variety of large organizations. But let our client list speak for itself.

3E Company eRx Network TLCVision Corporation
Alaska Airlines GreenStone Farm Credit Services TMS Call Centers
ATA Airlines Home Buyers Warranty TricorBraun
Brooke Corporation Howard Systems International University of Colorado (CU)
BUCA, Inc. OSI Restaurant Partners, Inc. Vantage Oncology, Inc.
California Casualty Perini Building Company Virginia Hospital
Cleveland State University Radio Frame Works Washington Trust Bank
Community Bankshares Rothstein Kass Wesley Homes
Cutter & Buck Scottrade World Vision
The Doctors Clinic Scribe Healthcare Technologies, Inc.  

3E Company

3E Company's previous long-distance carrier sold 3E's contract for inbound and outbound services to a smaller telecommunications provider. Learn more »

Alaska Airlines

To provide the best service possible, Alaska Airlines needed service from Qwest® first. Seattle-based Alaska Airlines asked Qwest to streamline and cost-effectively manage a variety of the airline's communications systems near the Seattle and Portland airports. Learn more »

ATA Airlines

ATA Airlines needed to restructure its IT infrastructure to meet cost-containment objectives. Learn more »

Brooke Corporation

Due to a dynamic business environment, company managers made frequent changes to their toll-free platform. This proved to be very time-consuming and expensive. Learn more »

BUCA, Inc.

BUCA, Inc. opened the first Buca diBeppo restaurant in 1993. BUCA, Inc., which owns and operates 92 Buca diBeppo restaurants across the U.S., needed to ensure call quality and bandwidth at its centralized guest services center in Minneapolis. Learn more »

California Casualty

California Casualty, one of the largest property and casualty insurance groups in the country, turned to Qwest to integrate services, increase efficiency and decrease costs utilizing the Qwest Web Contact Center™. Learn more »

Cleveland State University

School administrators needed to significantly increase the efficiency of their incoming call management and routing system. Calls came into multiple locations while human resources were tapped to deliver repetitive instructions. Learn more »

Community Bankshares, Inc.

Community Bankshares was using frame relay-based communications, but dropped packets and slow application access speeds lowered the level of customer service that employees could deliver to the bank’s clients. Learn more »

Cutter & Buck

When growth drove demand for increased bandwidth, Cutter & Buck looked for a cost-effective way to enhance the Internet and voice service at its multiple locations across the U.S. Learn more »

The Doctors Clinic

More bandwith was essential as The Doctors Clinic continued to expand its locations and capabilities to enhance services to the community of Kitsap County, Washington. The organization needed a more efficient way to provide bandwidth for its existing Picture Archiving and Communication System (PACS). Learn more »

eRx Network

eRx Network®, a leading electronic service provider to the retail pharmaceutical industry, needed a more flexible, scalable network solution. Their traditional frame relay network posed scaling challenges as new sites required management of an exponential number of permanent virtual circuits. Learn more »

GreenStone Farm Credit Services

GreenStone needed to upgrade its company-wide network design and phone systems. As part of their solution, they chose a single, robust, converged voice and data network that would not only deliver greater bandwidth, but would also prioritize traffic. Learn more »

Home Buyers Warranty ® Corporation

With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. Learn more »

Howard Systems International

As the enterprise-wide phone system at Howard Systems International (HSI) aged, maintenance costs had begun to spiral out of control. The company looked to replace the PBX systems at its locations across five states with a cost-efficient, standardized system. Learn more »

OSI Restaurant Partners, Inc.

In 2003, the Outback Steakhouse leadership team was growing increasingly concerned about the security of their company headquarters, housed in a building just 800 feet from the end of the Tampa International runway. Learn more »

Perini Building Company

The Perini Building Company, a leading civil infrastructure company in the American Northwest, needed to move to a platform that had scale, flexibility and inherent network-based class of service. Learn more »

Radio Frame Networks

With expanding market opportunities in Europe, RadioFrame Networks needed to collaborate effectively with its international partners. Learn more »

Rothstein Kass

The company looked for a provider to help simplify IT management and standardize equipment across its multiple locations while delivering multi-protocol label switching (MPLS) service with the quality and reliability required for current and future communications needs. Learn more »

Scottrade

Online brokerage firm Scottrade needed a secure, scalable solution to meet the rapidly expanding and very diverse voice and data needs of its more than 290 branches. Learn more »

Scribe Healthcare Technologies, Inc.

Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires. Learn more »

TLCVision Corporation

When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites. Learn more »

TMS Call Centers

To support its 24/7 business, TMS needed reliable, cost-effective toll-free service. Learn more »

TricorBraun

TricorBraun had an inefficient, heterogeneous mix of communications services and private branch exchanges (PBXs) serving its multiple locations across North America. Learn more »

University of Colorado (CU)

The network connecting the main data center for the University of Colorado (CU) with its two remote sites had aged, and CU began to look for a more reliable and scalable solution. Security was also a vital issue: the remote sites have departments that handle sensitive University data, and CU wanted a solution that did not need to traverse public, unsecured networks. Learn more »

Vantage Oncology Inc.

With multiple Vantage Oncology locations and more planned, the company’s network was quickly becoming unmanageable because of a complex legacy system. Vantage Oncology looked to partner with a tier-one provider to help the company avoid this impasse and manage growth effectively. Learn more »

Virginia Hospital

Virginia Hospital Center needed a more sound disaster recovery strategy to ensure availability of essential patient-care systems. Learn more »

Washington Trust Bank

Because of the rapid growth of their call center, Washington Trust needed to add functionality to their network that allowed for smoother interoffice communication and more efficient means for locations to work together. In addition to needing a more complete business continuity solution, they also required a proper disaster recovery plan that their traditional frame relay technology could not support. Learn more »

Wesley Homes

To World Vision, PRN brought efficiency. To 85 million in need, it brought tomorrow. World Vision's existing frame relay services provided data-only access between offices, but did not scale to provide the necessary bandwidth for full voice, video and data connections. Qwest swiftly reconfigured its networking system. Learn more »

World Vision

The company needed a reliable, scalable data communications infrastructure to enable employees to work together effectively and allow the residents to communicate with friends and family. Learn more »

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