Howard Systems International

Challenge

As the enterprise-wide phone system at Howard Systems International (HSI) aged, maintenance costs had begun to spiral out of control. The company looked to replace the PBX systems at its locations across five states with a cost-efficient, standardized system.  From a technology standpoint, HSI wanted to leverage existing data connectivity. A key business goal was to provide a voice system for HSI’s sales force that would support high mobility while helping them remain in close touch with the company.

Solution

After an exhaustive feasibility analysis of multiple solutions, HSI selected Qwest® Hosted VoIP service for its six locations.

Benefits and Results

• Qwest Hosted VoIP service delivered a return on investment (ROI) in approximately 15 months.
• HSI’s long-distance costs are down 70 percent.
• Time and costs for phone system administration are reduced significantly.
• Five contracts for on-site maintenance were eliminated and consolidated into the single Qwest Hosted VoIP service.
• Qwest Hosted VoIP service provides true mobility for employees who can remain connected to the organization, no matter where they are.
• Qwest’s experienced teams made the installation very painless and provide rapid phone and online support.

Client

Howard Systems International (HSI) is one of the largest privately held Information Technology (IT) staffing and services firms in the U.S.  Headquartered in Stamford, Connecticut, the company delivers its services through a national network of offices and a highly mobile sales team. While HSI’s national presence enables the company to partner with principal accounts in multiple locations, this business model requires effective communications among HSI employees across five states.