Home Buyers Warranty® Corporation

Challenge

Fast, efficient customer service is key to success for Home Buyers Warranty. With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. The company’s existing vendor took from three days to a month to complete changes.

Solution

When Home Buyers Warranty selected Qwest® Toll Free and Long Distance services, the decision was heavily influenced by the capabilities of the Qwest Control® online administration tool. Using Qwest Control, Home Buyers Warranty can make allocation and routing changes in minutes and administrators have rapid access to billing and reporting details.

Benefits and Results:
• Qwest Control dramatically cut time for allocation and trunk routing changes from as much as a month to as little as ten minutes
• Cost savings of 50 percent over the previous vendor by bundling Qwest Toll Free and Long Distance services and Qwest Control
• Using Qwest Control to deliver accurate, timely billing saves at least two hours each week
• Rapid resolution of questions and issues with Qwest customer service and use of Qwest Control frees telecom staff to focus more time on core business activities

Client