OneFlex Hosted VoIP

Convergence technology with minimal capital requirements

Qwest® OneFlex® Hosted VoIP is an Internet protocol (IP) application that provides real-time, two-way voice capability in IP over a broadband connection (purchased separately). An outsourced and fully managed solution, OneFlex Hosted VoIP delivers converged technology that requires minimal capital expense, provides automatic software updates, is highly scalable to accommodate growth and offers easy online administration and trouble ticketing.

Description

If you frequently leave your desk or travel, you know that a missed call can mean a lost opportunity. Qwest's VoIP technology makes the world your office. With it you can manage incoming calls and voice mails with just a few computer clicks from any Internet connection. You can route calls to follow you wherever you go. Additionally, you can set calling rules to ensure you get priority calls. Non-priority calls will go to a "do not disturb" voice mail queue. In short, you can become more productive, regardless of your physical location. With OneFlex Hosted VoIP, you make local and long-distance phone calls using an Internet connection. You can also make local, off-net domestic long-distance and off-net international calls to end users on the public switched telephone network (PSTN). You get a choice of packaged options customized to meet your specific needs and calling patterns. OneFlex Hosted VoIP brings it all together, integrating your voice communications over a single, reliable network service.

Features

OneFlex Hosted VoIP has two package options, OneFlex Office and OneFlex Office Enhanced—a combination of local, long distance, voice and office features to meeting your needs and calling patterns. The service also works with Qwest iQ Networking® Internet Port. Standout features include:

• Personal online dashboard providing voice mail, call logging, find-me/follow-me capabilities, contact manager and easy click-to-call functionality.
• Administration portal enabling online user setup, moves, adds and changes (MACs), hunt/pick-up group configuration and online ticketing.
• Portal access via Microsoft® Outlook® integration providing unified messaging and integrated e-mail and voice messaging capabilities(available with Office Enhanced package).
• Auto Attendant provides business customers with customizable answering and call routing options to manage incoming calls. The customizable options give customers full control over how calls are routed and answered.
• Learn more about all of the features of this Business VoIP Solution. See real world scenarios where Qwest OneFlex Hosted VoIP will deliver real value to you, your users and your customers.

Benefits

• Improved productivity via a rich feature set Access Web-based portal/in-office tools from any Internet connection:
  • Distributed employees are on a "single" communications system.
  • Voice mail accessibility via Web-browser/forwarding via e-mail.
  • IP-private branch exchange (PBX) features without a large, capital investment.
  • Consolidated management and control from any Internet connection.
  • Improved customer service by dialing a single number.
• Flexible and scalable-Expands as your business changes with a pay-as-you-go model versus up-front capital commitment. The platform is managed by Qwest, so you are always on the latest product release.
• Extensive coverage-Enables integrated communications across multiple locations National footprint coverage available to meet your business needs.
• Cost savings via multiple avenues:
  • No PBX capital investment on premises required.
  • Prevents stranded capital investment and takes advantage of rapid technology change.
  • Reduces MAC management cost.
  • Feature upgrades are automatic and seamless across the platform.
  • Inter location voice traffic avoids public switched telephone network (PSTN) and long-distance charges (i.e., on-net calling is included) with four-digit dialing between locations, as if on one network.
  • Decreases administrative costs of managing two networks.

How it works

Qwest® OneFlex® Hosted VoIP offers a fully hosted service that replaces the need for the often more cost-prohibitive and less accommodating premises-based PBX system model. It eliminates the necessity for multiple vendors typically required to provide popular applications like voice mail and integrated messaging.

• Fully-managed service.
• Hosted on Qwest's carrier-grade network.
• Transports voice across the Internet.
• Delivered via a single dedicated Internet access pipe (purchased separately) to customer handset.

Legal Disclaimer

*OneFlex® Hosted VoIP is available to business customers in select areas across the continental U.S., with new locations being added.  Minimum one-year term commitment required.  Early termination charges may apply.  Monthly charge and activation fee based on configuration selected.  Long distance and local toll charges are additional.  International charges are additional and vary.  Listed rates do not include taxes, incremental charges and surcharges.  Separately purchased equipment and Internet access compatible with the service are required.  911 dialing may not work in power outages, network congestion, and in other situations described in the Service Exhibit.  Qwest recommends customers secure alternate access to 911 service.  Other restrictions may apply.  Call for availability and complete details.