Qwest Managed Hosting Services

Hosting...Choice-Driven Solutions®

Qwest's Managed Hosting Services portfolio is customer centric in every way

Qwest's Managed Hosting Services portfolio allows you to pick and choose the individual managed services you need. Based on your selection, Qwest® builds a solution for your environment to ensure you get choice-driven solutions.

Description

Qwest Managed Hosting Services combine technical account management, senior-level technicians and certified processes to provide customer-centric, 24/7 managed services remotely or in a Qwest® CyberCenter facility. Qwest's knowledge and experience is expansive. We currently monitor and manage over 80 different types of applications, operating systems and databases.

Features

• Proactive monitoring and/or management:
  • Uptime service level agreements (SLAs) for entire managed service environment.
  • Monitoring features include:
    • Base monitoring (ping, system checks, fetches.)
    • Process monitoring
    • Trending analysis
    • Hardware monitoring
    • Router and switch monitoring
    • Application and database monitoring
    • Custom application monitoring.
• Management—cluster and high availability
• Portal availability—ticketing and alarms.
• Dedicated customer service manager (CSM)—CSM is assigned to ensure accountability. You always know who to call at Qwest.
• Server management hours—Qwest manages your server during the hours you specify.
• Installation and configuration services:
  • Hardware
  • Operating system
  • Applications/databases
• Service delivery—standard, hardened improvement service delivery methodology.
• Subject matter experts—involved in every proposal and quality assurance assessment.
• Simplified invoice-one line item for all managed services.
• Certification: SAS 70 Type II Internal Control Standards—An auditing standard developed by the American Institute of Certified Public Accountants (AICPA). Type II audit includes not only the description of controls, but also the detailed testing of controls. To achieve SAS 70 Type II, Qwest CyberCenter facility operations annually undergo a thorough inspection and evaluation with results reported and published.

Benefits

• Don't settle for a solution that doesn't quite fit. Qwest builds a customized managed services solution to meet your exact needs.
• Enjoy full accountability and ongoing consultation from your dedicated CSM.
• With Qwest's knowledge and experience, we can take on more of your managed services needs.

How it works

No matter the use of your IT environment (production or disaster recovery site), Qwest can support it. Qwest will work with you to implement project deliverables and tasks as well as manage CyberCenter™ services personnel who install, configure, monitor and manage your chosen environment.